Stock

We try to keep all of our products in stock all of the time.

Sometimes demand for certain products is very high and we can't replace stock quickly enough. Sometimes manufacturers themselves are out of stock. Where you see an out of stock message the product will be temporarily unavailable to order. Occasionally items can sell out before we have a chance to alter the status on our site. In this event we will contact you and either send the item/s when they arrive or refund the purchase price.

We are adding new products to our site every week. We will keep you informed of new arrivals and special offers in our newsletter.

Delivery

Please allow up to 7 working days for most products to be delivered. If we can get the product to you any sooner then we will do our best to do so.

Returns policy

Please ensure you check the goods are in perfect condition before signing the paper the courier gives. By signing the document you are acknowledging that the goods are in working order. If you tell us after this that the goods were not in good condition it will be at our discretion to replace.

All faulty items must be returned to us within 7 days of receipt at the customers cost. Once we have accepted the goods are faulty a full refund will be issued.

There is a handling fee for all items which are returned not faulty or cancelled before delivery is made. This is to cover credit card costs involved in taking the transaction and issuing a refund, delivery and re-stocking. Typically this fee is between 15 and 25%.

How do I return an item?

To return any item please follow the instructions that are sent out with each delivery. Please be aware that customers are responsible for the return postage or any carriage charges which may apply.

What do I do if I’m returning a damaged item?

In the unlikely event of anything being faulty or damaged in transit please mark the delivery note the courier gives you to sign as damaged before they leave. The next step is to contact us immediately via telephone and to arrange for the items return or replacement. The customer must retain proof of postage when sending the damaged goods back, Buyaladder.co.uk cannot be held responsible for non receipt.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

• We will not accept any liability for errors in the descriptions of goods, or in the pricing. Buyaladder.co.uk can alter the descriptions and pricing of the products at anytime.
• We cannot be held responsible for any losses resulting from misuse of our website.
• Buyaladder.co.uk may contain links to other websites, these are here to enhance our customers shopping experience and whilst we do encourage our customers to use these links, we cannot be held responsible for any loss or damage whilst navigating or using these external sites, as they are not under our control.
• Buyaladder can only be held liable up to the cost of the product(s) purchased

Marketing data

At Buyaladder.co.uk we like to keep our customers updated on special offers and new products, this may be via e-mail or through the post. Whilst this will only happen occasionally, we do understand that some may not wish to be included in this. If you have not ticked the box allowing us to do this then we will not send you any news or special offers. In the unlikely event you did receive anything you should not of please contact us and we will immediately remove your e-mail address.

Security

All transaction information is taken by Protx. Protx are the largest independent Payment Service Provider in the country, the Protx VSP Systems is encrypted using 128-bit SSL certificates. No card holder information is ever passed unencrypted.

What this all means is that your data is entirely secure. Rest assured that no one at Buyaladder.co.uk, Protx employees or anyone trying to gain access to your card details can.

I’ve finished shopping and want to pay, what now?

What will happen is after you have finished shopping and are ready to purchase the items in your shopping basket you click pay, and will automatically be redirected to Protx which is a completely secure page and no one but yourselves can read the information you input.

We use Protx to take payments because they have over 100 million satisfied customers and offer the most secure way for our customers to pay, using the very latest encryption methods.

After the transaction is complete Protx will notify us that the transaction has been successful and we will send the goods to you.

If you have any questions regarding security or any other matter please do not hesitate to ask either via:

Email - sales@buyaladder.co.uk

Or

Phone - 01242 577595